top of page

Frequently Asked Questions

Sizing & Size Guides

 

Size guides are included in every product listing. Please ensure you have the correct size when ordering as we do not accept returns for incorrect sizing.

Shipping Locations

 

We are currently only able to accept orders from the UK. We are working on expanding our delivery locations further, so keep checking back!

Delivery Options

Our standard delivery option is free for all UK orders. As they are made to order, items can take anywhere up to 21 days to arrive to you. Please bear this in mind when purchasing.

 

Returns & Refunds

We only accept returns and refunds on damaged or faulty items. If you have a problem with your order, please contact us at gotthehorrors@gmail.com within 7 days of receipt of delivery and we will by happy to arrange a refund or a replacement. Evidence of fault or damage must be shown for us to process any exchanges.

Cancellations

You can request a cancellation within 24 hours of purchase. Any orders cancelled after this time will still be processed and shipped. 

Collaborate With Us!

If you would like some of your own merchandise creating, or if you have a design you'd like to share with us, visit the collaboration page for more information or to get in contact with us!

Other Queries

If you have any other questions or queries that haven't been answered here please do not hesitate to email us at gotthehorrors@gmail.com. Please do not send us any direct messages through our social medias as we may not pick them up!

bottom of page